ad345's Privacy Policy

Introduction & Scope

ad345 is a secure and reliable online gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how ad345 collects, uses, stores, and protects your personal information.

This policy applies to our website, mobile platform, and all related services. Whenever you use any service of ad345, this policy governs the relationship between you and us. Please read this policy carefully.

If you are under 21 years of age, our services are not for you. Only those who are 21 years of age or older are permitted to open an account and use services on ad345.

Information We Collect

ad345 collects certain types of information to operate its services properly and to give you the best experience. The different types of information are described below:

2.1 Information You Provide Directly

Information you give us directly when registering an account or using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password and security question answers
• Address and residential information
• National ID card or passport number (for identity verification)
• Financial transaction information, such as bKash, Nagad, Rocket, Upay, or bank account details

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and platform type
• Page visits, click patterns, and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity logs and transaction history

2.3 Information Received from Third Parties

In some cases we may receive information from identity verification services, payment processors, or other trusted partners. This information is used solely for the purposes of security and fraud prevention.

Purpose of Using Information

ad345 uses your information for the following legitimate purposes:

3.1 Account Management & Verification

Your information is used to create and manage your account, verify your age and identity, and ensure the security of your account.

3.2 Processing Financial Transactions

Your payment information is used to complete deposit and withdrawal processes. This information is essential for managing transactions smoothly through bKash, Nagad, Rocket, Upay, and bank transfers.

3.3 Providing Customer Support

Your contact information is needed to resolve your complaints or queries and to provide 24/7 live chat and email support.

3.4 Security & Fraud Prevention

Information is analyzed to ensure the security of our platform, detect suspicious activity, and prevent fraudulent transactions.

3.5 Service Improvement

Aggregate usage statistics are analyzed to further improve your experience, evaluate platform performance, and develop new services.

Data Protection & Security

ad345 uses industry-standard security technology to keep your personal and financial information safe.

4.1 SSL Encryption

All data transmission on our platform is protected through SSL encryption technology. This ensures that no third party can read or alter your information while it is in transit over the internet.

4.2 Data Storage Security

Information stored on our servers is protected through encryption and access control measures. Only authorized staff can access your information for specific operational needs.

4.3 Payment Information Security

Your payment information, such as your bKash or Nagad number, is highly sensitive. We handle this information in a PCI DSS-compliant manner and no full payment card numbers are stored.

4.4 Security Incident Management

In the event of a security breach, we will notify affected users as quickly as possible and take the necessary remedial action.

Sharing & Disclosure of Information

ad345 may share your information with third parties in the following limited circumstances:

5.1 Service Provider Partners

Certain trusted technology partners are needed to operate our services — for example, providers of payment processing, game supply, and identity verification services. These partners are bound by confidentiality agreements with us and may only use the information for the purpose of providing the specified service.

5.2 Legal Obligations

We may disclose information where we are legally required to do so under applicable laws of Bangladesh, a court order, or a legitimate request from a government authority.

5.3 Fraud & Crime Prevention

Information may be shared with the relevant authorities to assist in the investigation of any fraudulent activity or criminal offence.

5.4 Corporate Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity, provided that the terms of this policy are maintained.

Cookies & Tracking Technology

ad345 uses cookies and similar technologies to improve your browsing experience and to evaluate platform performance.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of our platform, such as maintaining your login session and managing security tokens. They cannot be disabled as doing so would seriously impair the quality of the service.

6.2 Performance Cookies

These cookies tell us which parts of our platform are used most and where improvements are needed. The information collected is aggregated and anonymous.

6.3 Cookie Controls

You can accept or reject cookies through your browser settings. However, please note that disabling certain cookies may cause some features of our platform to not work properly.

Data Retention Period

ad345 retains your information only for as long as it is needed.

• While your account is active: all account information is retained.
• After your account is closed: financial records and identity verification information are retained for a defined period as required by applicable law.
• Marketing data: deleted immediately upon withdrawal of your consent.
• Transaction logs: retained for a limited period for fraud prevention and legal compliance.

After the defined period, information is securely deleted or transformed in a way that makes it impossible to identify you.

Your Rights

As a user of ad345, you have the following rights regarding your own information:

8.1 Right to Access

You can find out at any time what information we have collected about you and how it is being used.

8.2 Right to Rectification

If there is any inaccuracy in your personal information, you may request that it be corrected. You can update much of your information yourself by going to your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this right may be limited where applicable legal obligations or ongoing investigations apply.

8.4 Right to Object to Processing

You may object to the use of your information for marketing or personalised advertising. This objection will take effect immediately.

8.5 Right to Data Portability

You may receive the information we hold about you in a structured, readable format.

Protection of Children & Minors

ad345 takes the protection of minors very seriously. Our services are for persons aged 21 or older only. We actively maintain an age verification process, and if we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you suspect that a minor is using our platform, please contact us at [email protected].

International Data Transfers

Some of our technology partners may be located outside Bangladesh. When your information is transferred internationally, we ensure that:

• The receiving party maintains adequate data protection standards.
• Data transfers are governed by agreement.
• Only information necessary for providing the service is transferred.
• Data protection standards are consistent with this policy.

Changes to the Policy

ad345 may update this privacy policy from time to time. For any significant changes, we will:

• Display a clear notice on the website.
• Send a notification to your registered email.
• Update the "Last Updated" date at the top of the policy.

If you continue using our services after a change notification, you will be considered to have consented to the new policy. If you do not agree with the updated policy, you may stop using our services and request that your account be closed.

Complaints Process

If you believe that ad345 has violated this privacy policy or you have a complaint regarding your information, please follow the steps below:

• First, submit your complaint to [email protected].
• Clearly describe your complaint, the relevant dates, and the resolution you are seeking.
• We will review your complaint and endeavour to provide a resolution as quickly as possible.
• If needed, we will contact you for further information.

We take every complaint seriously and are committed to a fair and prompt resolution.